By: Bryan Laughery
Heine Nzumafo immigrated to the United States in 1995, and ever since then, he’s been bringing good ideas and top-tier technological execution to our country. More recently, he’s set his sights on an issue that can rightly be considered the glue for thousands of companies between the Pacific and Atlantic: scheduling. Scheduling is so important for a company’s everyday functioning, so why are most scheduling softwares lacking and incomplete in their features? Instead of pondering the reason for it, Heine went to work solving it, and he’s gained significant traction with his venture, QueueSlot. QueueSlot is a scheduling software designed with the successes and flaws of all its predecessors, and it’s the best way to organize your business’s day-to-day plans.
The idea for QueueSlot came from Heine’s wife, who worked as a financial counselor. She was expressing her frustrations to him about the scheduling software she had to use, and it got his gears turning. Her software was missing a bunch of obvious features, like an appointment waitlist for clients scheduling meetings or any way to schedule alternate appointments. At the time, it was 2022. Who would’ve thought in the years leading up to that moment that scheduling softwares wouldn’t use modern features like automation to their advantage? He knew that there was a great opportunity for a product in his line of work.
After immigrating, Heine became an officer in the US Army Signal Corps. These officers are responsible for some of the most important communications in the country. He got his bachelor’s and master’s degrees while serving, both in electrical engineering, over seven years. Serving and getting his education provided him with a disciplined routine and valuable knowledge that fed his work in becoming an Agile expert.
Heine developed QueueSlot after both setbacks and progress at his work. He works full time as an Agile coach, and he’s also a Scrum Master trainer; working on his own business ideas proved challenging with so much work. His previous venture was called Hiipe—it was a chat app that got a massive boost of crowdfunding when it started, but Heine couldn’t keep up progressive work on it without a detailed development plan. This time around, he’s focused less on raising enormous quantities and more on the process of making QueueSlot come alive. Instead of $400,000, QueueSlot is starting from $40,000 on a stronger foundation.
Heine’s students are able to get practical experience while helping him with QueueSlot. His ingenuity is propelling the business much faster than Hiipe, and he’s learned a lot about problem solving from the past venture. He also used the income from Scrum Master training to bootstrap his business, and that’s allowed him to get deeper into solving the problems of faulty scheduling software. One unfortunate problem of getting feedback in development is the regular inability to learn from larger businesses and not just individuals; to solve the problem, Heine made a partnership with a Phoenix, AZ healthcare provider to give comprehensive testing and feedback.
Whereas other scheduling softwares are okay with mediocre performance, relying on their broad reach for business, Heine wants more for QueueSlot. To prevent any fees or penalties for missed appointments, try the alternate time slot feature and set up backup meeting times. Automated, QueueSlot provides real-time notifications for canceled and rescheduled appointments. If you attend an event on a QueueSlot schedule, you’re automatically removed from all waitlists, freeing up more room for others. If you cancel, the person behind you on the waitlist is immediately notified with a seamless option to fill the slot by accepting the appointment. The process is so innovative, it got Heine a patent.
What is a Chief Enabling Officer? Heine took the title to represent his supportive leadership role with his team. When he’s not working, he’s a pastor and family man, so he is very acclimated to supporting those around him in an important role. Team success has been a big motivator for QueueSlot; instead of fireworks, the first pitch for the software was a three-page PowerPoint presentation. The first version was ready to launch after seven months, and they’re working on further improvements for another launch. His business model is self-sustaining in its growth, and his full-time work allows for hiring of top-tier tech talent as the company grows into a national name. Check out QueueSlot’s website to see why the software is an absolute game changer for any business that runs appointments and events, and keep the release on your calendar!
Published by: Josh Tatunay
