Delta Air Lines handles more than 100,000 bags on a busy day at Hartsfield-Jackson Atlanta International Airport, the world’s busiest airport by passenger volume. Three-quarters of those bags pass through Atlanta in transit to a final destination. An average of nine airline employees touch each bag at some point on its journey. The complexity of that operation has historically been managed by dispatchers assigning bags to ramp drivers based on experience, intuition, and rough optimization. That changed when Delta built its own in-house AI system to handle the dispatching. NPR reported on Tuesday, May 26, 2026 that the airline